New Patients (972) 382-6855

Current Patients (972) 931-0090

1200 Village Creek Drive #102 Plano, TX 75093

New Patient Experience Plano, TX

Patient-Focused Dentistry in Plano, Texas

It starts with the first telephone call you make to our dental office. When you call to schedule your appointment, we will ask you questions so our first session together will go smoothly. We also use this call to customize our care to meet your particular needs.

This is your first visit to our Plano, TX, dental office. You will have a chance to meet Dr. Sowell, Dr. Chen, and the staff. More importantly, it’s a chance for Dr. Sowell and Dr. Chen to learn about your dental wants and needs. Our patient concierge will greet you, give you an office tour, and answer all your dental questions.

Then, our dentists will spend personal one-on-one time with you to learn about your wants, needs, and goals for your dental health. Dr. Sowell and Dr. Chen consider this the most important appointment of all. Understanding what a patient wants is the foundation for which direction treatment will go.

Next, the dentist will usually take high-resolution professional photographs of your mouth. We will use the photos to create computer images of what your results might look like. We may include additional images with recommendations from Dr. Chen and Dr. Sowell. Between appointments, Dr. Chen and Dr. Sowell may prepare cosmetic images to show before and after.

Throughout this process, you can see in a personal way what you asked for and what is possible. At the end of this visit, you will need to decide if you want to return for treatments. If so, the patient concierge schedules your next dental appointment. The next appointment is the clinical examination, and learning about the patient’s teeth and supporting tissues.

Dental Insurance & Payment Options

If you have dental insurance (assistance), we will fill out your insurance forms for you. Wouldn’t it be nice to come in and have no paperwork to do at that first dental appointment? We can keep in touch with you through email when we can’t reach you by phone. We will ask if you have any immediate dental pain or cosmetic concerns to customize your first appointment.

Once you arrive, your patient concierge will greet you and escort you through your appointment. She will explain everything to you, answer all your questions during the appointment and be your personal contact afterward. Your concierge will review your account information, applicable insurance, and medical and dental history. Your concierge will be your primary contact at our dental practice, and will work to meet your needs.

Then, you will have a personal interview with Dr. Chen and Dr. Sowell. They will listen and learn about your dental care needs and understand the level of dental healthcare you would like to have. Dr. Sowell and Dr. Chen like getting to know all their patients, as they feel it allows them to better care for you.

Clinical Dental Exam

Next will be the examination, where we take your digital X-rays. The radiation exposure is equivalent to sitting in front of a television for two hours. Dr. Chen and Dr. Sowell will thoroughly examine your soft tissues, gums, teeth, and TMJ. They may create models and digital photos of your mouth at no additional cost.

Dental patient experience in plano, texas

Your concierge will schedule your consultation appointment, and our dentists will answer all your questions about the examination. Dr. Sowell and Dr. Chen will study your X-rays, run tests, and review your personal dental goals. After the exam, Dr. Chen will share the cosmetic imaging photographs with you so you know what to expect.

Sometimes, they will do an in-the-mouth mock-up to get your reaction, often to evaluate the feel of new teeth. They will then listen to your response and opinion on the different options. From this information, they will prepare a written report they believe will enable you to achieve your goals.

At your consultation appointment, Dr. Sowell and Dr. Chen will review the oral health report with you. Together, you will decide what options are best for you.

We do not charge an additional fee for the consultation. Our goal is to be like a friend, helping you develop your lifetime plan for the best dental health.

Treatment Consultation – Discussing Your Options

After Dr. Chen and Dr. Sowell discuss options, they will develop a treatment plan to reach your desired result. This appointment is to show you a video review of your oral health, photographs and imaging of desired changes. Once we confirm that we can address your desires, we will finalize the treatment plan and oral health report. The final plan may include required visit times, commitment, and fees.

After your approval, we will make financial arrangements, and reserve your appointment times. Now, we can start creating a beautiful and healthy smile that will last a lifetime.

Request A Consultation With Dr. Mark Sowell and Dr. Sara Chen

Don’t delay obtaining the smiles of your dreams. Call our Plano dental office at (972) 382-6855 to schedule your dental visit with us. You also have the option to schedule a consultation online.